The funnel structure runs with the idea that once a customer makes a purchase, the funnel ends. That puts you back to where you started and the time spent nurturing the sale is sort of a waste. The funnel ignores one crucial aspect about the buyer’s journey of today: a customer’s ability to share, promote, and bring you more business.
Implementing the idea of inbound marketing into HubSpot’s flywheel structure results in an ongoing relationship between you and the customer that promotes growth. By following the flywheel steps of attracting, engaging and delighting customers, you can establish trust and permeate value throughout the customer’s brand experience , even after becoming a customer.